Returns and refunds

You can return your order to us within 14 days of receiving it.

Due to hygiene reasons we are unable to offer an exchange or refund on earrings, underwear and swimwear.

When returning a product, replace the unused item(s) in the original packaging, along with any accompanying accessories and documents (warranties, authentication certificates) and the receipt. We advise you to take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete will not be refunded or exchanged.

 Return via courier

If you would like to return an item, you must notify Tory Burch customer care on 800 22558679 or email customercare@toryburch.ae who will assist you with the request.

·        Customer service will share with you the parcel documents and schedule a parcel pick-up from your home address.

·        Hand over the parcel to the courier company

·        The means and costs of returning your order are offered free of charge by TORY BURCH.

Return to store

 You can visit any of our below stores with the physical item in their original packing, along with any accompanying accessories and document (warranties, authentication certificates) and order receipt.

  • Khayat Mall, Jeddah
  • Kingdom center, Riyadh
  • Rashid Mall, Khobhar

An authorized staff member will take your package and hand you an acknowledgement receipt.

Exchange is restricted for same price or higher value/ Refund you can opt for cash or same card used.

CALL US

Sunday to Saturday

9 AM - 9 PM

(800) 1181818

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